WhatsApp messaging
Send appointment reminders, follow-ups, and lead replies via the WhatsApp Cloud API.
Crownly integrates the official WhatsApp Cloud API to send templated messages and free-form replies within the 24 hour window. Message status (sent, delivered, read, failed) is shown inline on every lead and appointment row.
The problem this removes
SMS is dead, email is ignored, and personal WhatsApp accounts are a compliance and continuity risk.
How WhatsApp works in Crownly
- •Official WhatsApp Cloud API via Meta
- •Approved templates for reminders and confirmations
- •Free-form replies inside the 24 hour window
- •Status: sent, delivered, read, failed
- •Inline thread per lead and per appointment
Questions about WhatsApp
Does Crownly use the official WhatsApp Cloud API?
Yes. Messages go through Meta's WhatsApp Cloud API using approved templates, so they are reliable, deliverable, and compliant. Personal numbers are not used.
Can I see whether a patient read my message?
Yes. Each message shows status (sent, delivered, read, failed) inline next to the lead or appointment, so the front desk knows whether to follow up by phone.
Are templates customisable?
Templates are configured per clinic and submitted to Meta for approval. Crownly's onboarding includes a default set covering booking confirmation, reminder, and follow-up.
Related features
Lead capture and follow-up
Capture every enquiry, follow up over WhatsApp, and measure conversion.
Appointment scheduling
Book, reschedule, and track every appointment with status at a glance.
Patient records
A complete digital chart for every patient, accessible from anywhere.
Referrer management
Track referring doctors, sources, and how much business they actually send.
Ready to run whatsapp on Crownly?
Start a free 30 day trial. No credit card required.